Shipping & returns

Shipping Information

We offer FREE WORLDWIDE standard class delivery on all orders.  You can also upgrade to an express service for a small additional fee.

UK Mainland

Option Delivery Time Delivery Cost Service
Standard 2 Days FREE RoyalMail 2nd Class Tracked
Express Next Day (exc. Sunday) £6.95 RoyalMail Special Delivery
Premium Express Next Working Day £9.95 TNT Carrier

Europe

Option Delivery Time Delivery Cost Service
Standard 7-10 days FREE RoyalMail International Signed
Premium Express 2-3 Working Days £14.95 TNT Carrier

US & Canada

Option Delivery Time Delivery Cost Service
Standard 7-10 days FREE RoyalMail International Signed
Premium Express 2-3 Working Days £19.95 TNT Carrier

International (Rest of the World)

Option Delivery Time Delivery Cost Service
Standard 7-10 days FREE RoyalMail International Signed
Premium Express 2-5 Working Days £24.95 TNT Carrier

Europe

  1. Standard Delivery – FREE (RoyalMail International Delivery)
  2. TNT Express Carrier – £14.95 (TNT Express Delivery)

US & Canada

  1. Standard Delivery – FREE (RoyalMail International Delivery)
  2. TNT Express Carrier – £19.95 (TNT Express Delivery)

International (Rest of the World)

  1. Standard Delivery – FREE (RoyalMail International Delivery)
  2. TNT Express Carrier – £24.95 (TNT Express Delivery)

We endeavour to pick, check and pack all orders as quickly as possible when received and orders received before 12noon are dispatched the same working day. All delivery times are estimated and all orders and we cannot be held responsible for late deliveries relating to the carrier.

Next Working Day refers to Monday to Friday, excluding bank and public holidays, Saturdays and Sundays.

Claims arising from damages or shortages must be reported to us within 24 hours of receipt of goods and followed in writing to our customer service team mail@beautypro.com and by telephoning 01273 32 32 32.


Returns Information

If for any reason you are not happy with your purchase, you may return it to us if it is unopened and unused within 7 days of receipt.

All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.

To ensure we process your return and refund as quickly as possible, please follow the procedure below.

via Telephone on 01273 32 32 32 or emailing mail@beautypro.com

  1. Please call us stating the reason you would like to return the item
  2. Confirm to us that the item is unused and unopened with all packaging intact and re-saleable
  3. Provide your order number from your delivery note
  4. We will provide a returns reference
  5. Re-package the product using strong packaging and ensuring it is sealed
  6. Return your item to us using a trackable service
  7. Upon receipt and once inspected by us and if in a re-saleable condition we will issue a refund for the item less any delivery charges.

We do strongly recommend that all returns are packed well and sent via a recorded/tracked delivery service to ensure safe delivery. (Please note: BeautyPro Ltd will not be liable for lost returns.)

Please allow up to 21 working days for action of your return.

Please return your item to:
BeautyPro Ltd, Silveroaks Farm, Hawkhurst Lane, Waldron, TN21 0RS, UNITED KINGDOM

Please note: BeautyPro Ltd will only reimburse the cost of the products and not any postage or shipping fees.